Terms of service

PLEASE READ THESE TERMS AND CONDITIONS ("AGREEMENT") CAREFULLY BEFORE ACCESSING OR USING THE WEBSITE LOCATED AT ESIMZI.COM (THE "SITE") OR PURCHASING ANY PRODUCT. THIS AGREEMENT CONSTITUTES A LEGALLY BINDING CONTRACT BETWEEN YOU ("CUSTOMER," "YOU," OR "YOUR") AND ESIMZI ("COMPANY," "WE," "US," OR "OUR"). BY ACCESSING THE SITE, PLACING AN ORDER, OR USING ANY OF OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY ALL TERMS AND CONDITIONS SET FORTH HEREIN. IF YOU DO NOT AGREE, YOU MUST IMMEDIATELY CEASE ALL USE OF THE SITE AND SERVICES.

1. DEFINITIONS

For the purposes of this Agreement, the following definitions shall apply:

  • "Digital Products" means all products sold through the Site, including without limitation electronic SIM (eSIM) data plans.
  • "eSIM Products" means electronic subscriber identity module data plans delivered digitally and instantly for use on compatible mobile devices.
  • "Order" means any transaction initiated by the Customer through the Site for the purchase of Digital Products.
  • "Delivery" means the transmission of the Digital Product to the Customer's designated email address or the display of the product code/QR code on-screen. Delivery is deemed complete upon transmission, regardless of whether the Customer has opened, read, or accessed the delivered content.
  • "Third-Party Platforms" means any external service, platform, or ecosystem operated by entities other than eSIMZI, including but not limited to eSIM providers and carrier networks.

2. NATURE OF PRODUCTS AND SERVICES

2.1. eSIMZI operates exclusively as a digital storefront. All products sold are intangible Digital Products. No physical goods are sold, shipped, or delivered through the Site under any circumstances.

2.2. eSIM Products are delivered instantly upon successful payment confirmation. The Customer shall receive activation details (including QR code and/or activation link) immediately via email and/or on-screen display.

2.3. eSIMZI acts as an authorized reseller of Digital Products. We do not manufacture, develop, or operate any Third-Party Platform. The availability, functionality, and terms of use of activated eSIMs are governed solely by the respective provider's terms of service.

2.4. IMPORTANT — ZERO LIABILITY UPON DELIVERY: Once a Digital Product has been delivered (as defined in Section 1), eSIMZI has fulfilled its sole obligation under this Agreement. While eSIMZI maintains the ability to track and monitor eSIM activation and usage data, all sales of Digital Products are final and non-refundable. Such monitoring capabilities may be used at our sole discretion for fraud prevention, chargeback disputes, and internal purposes. Accordingly, we bear absolutely no liability for any events occurring after delivery, including but not limited to: eSIM activation problems, unauthorized use by third parties, or any claim that the product was defective or non-functional. The risk of loss passes entirely to you upon delivery.

3. ELIGIBILITY AND CAPACITY

3.1. You represent and warrant that you are at least eighteen (18) years of age, or the age of legal majority in your jurisdiction, whichever is greater. If you are under the age of majority, you may only use the Site with the verified consent of a parent or legal guardian, who shall be bound by this Agreement.

3.2. By placing an Order, you represent and warrant that: (a) you have the legal capacity to enter into binding contracts; (b) you are not barred from purchasing or receiving Digital Products under the laws of any applicable jurisdiction; and (c) all information you provide is accurate, current, and complete.

4. ORDER ACCEPTANCE AND FORMATION OF CONTRACT

4.1. The display of products on the Site constitutes an invitation to treat and not an offer. Your placement of an Order constitutes an offer to purchase, which we may accept or reject at our sole and absolute discretion.

4.2. A binding contract is formed only upon our acceptance of your Order, evidenced by the Delivery of the Digital Product to your designated email address or on-screen display.

4.3. We reserve the unqualified right to refuse, cancel, or limit any Order for any reason, including but not limited to: suspected fraud, pricing errors, product unavailability, violation of this Agreement, or any other reason we deem appropriate in our sole discretion, without incurring any liability to you whatsoever.

5. PRICING, CURRENCY, AND PAYMENT

5.1. All prices displayed on the Site are denominated in the currency applicable to your selected market unless expressly stated otherwise. Prices are inclusive of all applicable taxes unless separately itemized.

5.2. Prices are subject to change at any time and without prior notice. The price applicable to your Order is the price displayed at the time of Order placement.

5.3. Payment must be received in full prior to Delivery. We accept payments through the methods displayed on the Site, which may include but are not limited to Debit/Credit Cards, Apple Pay, and Google Pay.

5.4. You are solely responsible for any and all fees, charges, commissions, currency conversion costs, or other charges imposed by your payment provider, financial institution, or mobile carrier in connection with your payment. We shall have no liability for any such charges.

5.5. In the event of a pricing error, we reserve the right to cancel any affected Orders and issue a refund of the amount paid, which shall constitute your sole and exclusive remedy.

6. DELIVERY

6.1. eSIM Products: Delivery is instantaneous upon confirmed payment. eSIM activation credentials (QR code and/or activation instructions) are delivered immediately via email and/or displayed on-screen at the point of purchase.

6.2. You are solely and exclusively responsible for providing a valid, accurate, and accessible email address. We shall bear no liability whatsoever for non-delivery, delayed delivery, or misdelivery resulting from an incorrect, misspelled, inaccessible, or full email inbox, or from email filtering, spam classification, or any other email handling by your email service provider.

6.3. Delivery shall be deemed complete upon transmission of the Digital Product to the email address provided or upon on-screen display, regardless of whether the Customer has actually opened, read, or accessed the email or screen.

6.4. Delivery times are estimates only and shall not be construed as guaranteed delivery windows. We shall not be liable for any delays in delivery arising from causes beyond our reasonable control.

7. CUSTOMER RESPONSIBILITIES AND ACKNOWLEDGMENTS

7.1. Region Selection: You are solely and exclusively responsible for selecting the correct region, country, or territory for eSIM Products. Products are region-locked or territory-specific as indicated on the product page. We expressly disclaim any and all responsibility for purchases made for an incorrect region. No refund, exchange, replacement, or credit shall be issued for region-selection errors.

7.2. Device Compatibility: You are solely responsible for verifying that your mobile device supports eSIM technology and is carrier-unlocked (if applicable) prior to purchasing an eSIM Product. We shall have no liability for inability to activate an eSIM due to device incompatibility, carrier restrictions, or software limitations.

7.3. Code Security: Upon Delivery, you assume full responsibility for the security and confidentiality of any QR codes or activation credentials delivered to you. We shall have no liability for any unauthorized use or access resulting from your failure to safeguard them.

7.4. Verification Before Purchase: You acknowledge and agree that it is your sole responsibility to verify all product details, including region, data allowance, validity period, and device compatibility, prior to completing your Order.

8. PRODUCT USAGE AND THIRD-PARTY TERMS

8.1. eSIM Products are single-activation and non-transferable. Once activated on a device, the eSIM cannot be transferred to another device (unless the eSIM provider's terms permit it). Data plan validity commences immediately upon activation.

8.2. The use of all Digital Products is subject to the terms of service and end-user license agreements of the respective eSIM provider. It is your sole responsibility to review and comply with such terms.

8.3. We make no representations or warranties regarding the availability, uptime, functionality, performance, data speeds, coverage, or policies of any carrier network. We shall have no liability for service interruptions, policy changes, or network degradation.

9. DISCLAIMER OF WARRANTIES

9.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL DIGITAL PRODUCTS AND SERVICES ARE PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AND WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

9.2. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT: (A) THE SITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS OBTAINED FROM THE USE OF THE PRODUCTS WILL BE ACCURATE OR RELIABLE; (C) ANY THIRD-PARTY PLATFORM WILL ACCEPT, HONOR, OR PROCESS ANY CODE OR ESIM; OR (D) ANY DEFECTS WILL BE CORRECTED.

9.3. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.

10. LIMITATION OF LIABILITY

10.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ESIMZI, ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS (COLLECTIVELY, THE "ESIMZI PARTIES") BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR USE OF OR INABILITY TO USE THE SITE, SERVICES, OR DIGITAL PRODUCTS; (B) ANY THIRD-PARTY CONDUCT OR CONTENT; (C) ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA; OR (D) ANY OTHER MATTER RELATING TO THE SITE OR SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF THE ESIMZI PARTIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE SITE, THE SERVICES, OR ANY DIGITAL PRODUCT SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO ESIMZI FOR THE SPECIFIC DIGITAL PRODUCT GIVING RISE TO THE CLAIM DURING THE THIRTY (30) DAYS IMMEDIATELY PRECEDING THE DATE THE CLAIM AROSE.

10.3. THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION AND SHALL SURVIVE THE TERMINATION OR EXPIRATION OF THIS AGREEMENT.

11. INDEMNIFICATION

11.1. You agree to indemnify, defend, and hold harmless the eSIMZI Parties from and against any and all claims, demands, actions, suits, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to: (a) your use of the Site or Services; (b) your purchase, redemption, or use of any Digital Product; (c) your violation of this Agreement; (d) your violation of any applicable law, regulation, or third-party right; (e) any dispute between you and any Third-Party Platform; (f) any fraudulent, negligent, or wrongful act or omission by you; or (g) any claim by a third party arising from or related to your activities under this Agreement.

11.2. We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, at your sole expense. You agree to cooperate fully with our defense of any such claim. You shall not settle any claim without our prior written consent.

12. PROHIBITED CONDUCT

You agree that you shall not:

  • Use the Site or Digital Products for any unlawful, fraudulent, or unauthorized purpose;
  • Purchase Digital Products using stolen, unauthorized, or fraudulent payment methods;
  • Engage in commercial resale of Digital Products purchased from the Site without our prior written authorization;
  • File fraudulent chargebacks, payment disputes, or refund claims after successful Delivery of a Digital Product;
  • Attempt to circumvent, disable, or interfere with any security features of the Site;
  • Use automated systems, bots, scripts, or other means to access the Site or place Orders;
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
  • Engage in any activity that could damage, disable, overburden, or impair the Site.

We reserve the right to immediately suspend or terminate your access, cancel pending Orders, and pursue legal remedies for any violation of this Section.

13. FRAUDULENT CHARGEBACKS

13.1. Filing a chargeback or payment dispute with your payment provider after the successful Delivery of a Digital Product constitutes fraud and a material breach of this Agreement.

13.2. In the event of a fraudulent chargeback, we reserve the right to: (a) pursue all available legal remedies, including civil and criminal proceedings; (b) recover the full value of the Digital Product plus all costs, fees, and expenses incurred (including chargeback fees, administrative costs, and legal fees); (c) permanently ban you from the Site and all services; and (d) report the fraudulent activity to relevant law enforcement authorities and fraud prevention agencies.

14. MARKETING, TESTIMONIALS, AND PROMOTIONAL CONTENT

14.1. The Site may display customer reviews, testimonials, ratings, star ratings, user counts, traveler counts, success metrics, and other promotional or marketing content (collectively, "Promotional Content"). You acknowledge and agree that such Promotional Content is presented for general marketing and illustrative purposes only and may include, without limitation: (a) simulated, estimated, aggregated, projected, or hypothetical figures; (b) curated, edited, summarized, or paraphrased testimonials; (c) composite or representative user experiences; (d) illustrative ratings and scores that reflect general customer satisfaction trends rather than verified individual reviews; and (e) estimated user or traveler counts that may be rounded, projected, or approximated.

14.2. eSIMZI does not represent or warrant that any Promotional Content, including but not limited to star ratings, review scores, user counts, testimonial quotes, or success metrics, is based on independently verified, statistically validated, or audited data. Such content may be created, compiled, or presented by eSIMZI at its sole discretion for promotional purposes.

14.3. You expressly acknowledge that: (a) you do not rely on any Promotional Content as the sole or primary basis for any purchasing decision; (b) Promotional Content does not constitute a guarantee, warranty, or promise of any specific result, experience, or outcome; (c) individual results and experiences may vary materially from those depicted in any Promotional Content; and (d) eSIMZI shall bear no liability whatsoever for any discrepancy between Promotional Content and your actual experience.

14.4. By continuing to use the Site after viewing any Promotional Content, you accept these terms and waive any and all claims related to the accuracy, completeness, or representativeness of such content.

15. INTELLECTUAL PROPERTY

15.1. All content on the Site, including text, graphics, logos, icons, images, and software, is the property of eSIMZI or its licensors and is protected by applicable intellectual property laws.

15.2. All third-party trademarks, service marks, trade names, and logos are the property of their respective owners. Their use on the Site is for identification and descriptive purposes only and does not imply sponsorship, endorsement, or affiliation.

16. FORCE MAJEURE

We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, embargoes, acts of civil or military authority, fire, flood, strikes, labor disputes, power failures, internet or telecommunications failures, cyberattacks, government actions, Third-Party Platform outages, payment processor failures, or any other event beyond our reasonable control.

17. GOVERNING LAW AND JURISDICTION

17.1. This Agreement shall be governed by, construed, and enforced in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

17.2. Any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the competent courts of England and Wales. You hereby irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection to such jurisdiction or venue.

17.3. You agree that any cause of action arising out of or related to the Site or this Agreement must be commenced within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

18. SEVERABILITY

If any provision of this Agreement is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from this Agreement. The remaining provisions shall continue in full force and effect.

19. WAIVER

The failure of eSIMZI to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of eSIMZI.

20. ENTIRE AGREEMENT

This Agreement, together with the Refund Policy and Privacy Policy (incorporated herein by reference), constitutes the entire agreement between you and eSIMZI with respect to the subject matter hereof and supersedes all prior or contemporaneous communications, representations, agreements, and understandings, whether oral or written.

21. AMENDMENTS

We reserve the right to modify, amend, or update this Agreement at any time and at our sole discretion by posting the revised version on the Site with an updated "Last Revised" date. Your continued use of the Site or Services after such modifications constitutes your binding acceptance of the revised Agreement. It is your responsibility to review this Agreement periodically.

22. ASSIGNMENT

You may not assign or transfer this Agreement or any rights or obligations hereunder without our prior written consent. We may assign this Agreement in whole or in part without restriction.

23. CONTACT INFORMATION

For any questions, concerns, or notices regarding this Agreement, you may contact us through the following channels:

Registered Office Address: 6 Soapmaker Mews, London, E15 2LP, GB. This is our registered business address for official records only and does not accept walk-in visitors or postal correspondence for support purposes.